Your Business Phone Should Work Everywhere.
Replace outdated phone systems with a modern cloud communication platform for calls, messaging, meetings, mobile teams, call routing, analytics and customer communication — without building your own on-premise PBX infrastructure.
What are you trying to fix?
Most businesses don't need “more phone features.”
They need calls to reach the right person, customers to get answers, employees to stay connected and managers to understand what is happening across the phone system.
Missed Business Calls
Calls ring one person and disappear when that employee is busy, away from the office or unavailable.
Customers Wait Too Long
Without proper queues and routing, customers can end up waiting, calling back or reaching the wrong department.
Old PBX Hardware
Legacy systems can require hardware, maintenance and manual configuration when the business changes.
Remote Employees
Employees need the same business identity and phone capabilities whether they are in the office, home or on the road.
Too Many Numbers
Multiple departments, locations and employees can become difficult to organize without centralized administration.
No Call Visibility
Managers may not know call volume, missed calls, queue performance or employee activity without proper reporting.
What a modern cloud phone system changes.
UCaaS brings calling, messaging, meetings, routing and administration into a cloud-based communication environment.
Calls only reach employees at their desk.
Ring users across desktop, mobile and browser apps.
Every department answers calls differently.
Use auto attendants, extensions, schedules and call flows.
Busy periods create missed calls.
Use call queues, overflow rules and routing logic.
Managers have little visibility into calling.
Use analytics, reports and call activity information.
Unified Communications as a Service
UCaaS combines business communications such as voice calling, messaging, meetings, collaboration and related communication tools into a cloud-delivered platform.
Business Calling
Business numbers, extensions, inbound and outbound calling, voicemail and call management.
Messaging
Business SMS and team messaging capabilities on platforms where included.
Meetings & Collaboration
Video meetings, screen sharing and team collaboration on applicable plans.
Business Integrations
CRM, Microsoft 365, Google Workspace and other integrations depending on platform and plan.
Build a phone system around how your business actually operates.
Feature availability varies by provider and plan, which is exactly why comparing the platforms before buying matters.
Auto Attendant / IVR
Greet callers and route them to departments, employees or destinations.
Call Queues
Organize incoming calls for sales, support, reservations and service teams.
Advanced Call Routing
Use business hours, schedules, locations and routing rules.
Call Recording
Record calls for training, quality, compliance or internal review where supported and legally appropriate.
Analytics & Reporting
Review call activity, usage, queues and performance metrics depending on the platform.
Mobile Applications
Let employees use business calling and messaging from supported mobile applications.
Desktop Softphone
Make and receive business calls through a desktop application instead of relying only on a desk phone.
CRM Integrations
Connect communications with CRM and business applications where integrations are supported.
Business SMS
Manage customer and business messaging through supported platforms and plans.
Compare cloud phone platforms before you commit.
Platform availability, features, pricing and commercial terms can change by country, user count, contract term and plan. The tiles below are reference points — not a ranking.
RingCentral RingEX
Cloud business communications combining phone, messaging and video with integrations, administration and AI capabilities.
Nextiva
Cloud communications combining business voice, SMS, video, team collaboration and customer communication capabilities.
8x8 Work
Cloud business phone and collaboration platform with voice, video, messaging, analytics and business integrations.
Zoom Phone
Cloud phone service integrated with the broader Zoom Workplace ecosystem, with calling, meetings, messaging and collaboration.
Vonage Business Communications
Cloud communications with business calling, messaging, collaboration, integrations and communication APIs.
GoTo Connect
Cloud phone system combining business calling, meetings, messaging, call queues and customizable dial plans.
Dialpad
Cloud communications platform focused on business calling, meetings, messaging, AI and conversation intelligence.
Microsoft Teams Phone
Cloud calling integrated into Microsoft Teams for organizations already using Microsoft 365 and Teams collaboration.
Ooma Office
Cloud business phone service designed for small and growing businesses with calling and business communication features.
Cisco Webex Calling
Enterprise cloud calling integrated with Webex collaboration and broader Cisco communication environments.
What does a cloud phone system actually cost?
Public pricing is useful for a starting point, but the final business cost depends on users, plan, calling requirements, contract term, numbers, hardware and additional services.
| Platform | Starting Reference | Billing | Important Note |
|---|---|---|---|
| RingCentral RingEX | $29.99/user/mo | Monthly | Essentials public price; annual billing can be lower. |
| Nextiva | $15/user/mo | Annual | Current Core starting reference; monthly pricing is higher. |
| 8x8 Work | Quote | Plan based | Current public site directs visitors to pricing/sales. |
| Zoom Phone | Quote | Plan / country based | Calling model and country affect pricing. |
| GoTo Connect | Quote | Plan based | Current public page directs visitors to sales. |
| Vonage | Quote | Plan based | Final pricing depends on configuration and requirements. |
| Dialpad | Quote | Plan based | Plan, users and AI/communication requirements affect cost. |
| Microsoft Teams Phone | Quote | Licensing based | Microsoft 365 environment and calling configuration matter. |
Build the communication stack your team actually needs.
Not every business needs every feature. The right platform depends on how your employees, departments and customers communicate.
Business Numbers
Local, toll-free and other supported business number options.
Extensions
Organize employees, departments and locations with extensions.
Auto Attendant
Professional greetings and automated caller routing.
Call Queues
Manage customer calls during busy periods.
Call Routing
Route calls by user, department, schedule or location.
Call Recording
Recording capabilities on supported plans and configurations.
Analytics
Understand call activity and performance through reporting.
Mobile App
Take the business number with employees outside the office.
Desktop App
Make and receive calls through supported desktop applications.
Business SMS
Customer messaging and business texting on applicable plans.
CRM Integration
Connect calling workflows to supported CRM platforms.
International Calling
International numbers and calling options vary by platform.
One cloud phone platform. Different business needs.
The ideal configuration changes depending on your industry, employee structure, call volume and customer journey.
Restaurants
Reservations, delivery calls, location routing and manager communication.
Travel Businesses
Booking calls, customer queues, recordings and remote agents.
Healthcare
Department routing, appointment calls and distributed teams.
Professional Offices
Reception, departments, employees and business messaging.
Call Centers
Queues, routing, reporting and high-volume customer communication.
Retail
Store numbers, customer calls, employee mobility and locations.
Logistics
Dispatch teams, drivers, warehouses and operational communication.
Multi-Location
Centralized administration across offices, stores and branches.
Don't choose your phone system from a feature list alone.
DriveTech helps you compare the platforms that fit your business instead of making you research every UCaaS provider separately.
Compare My Phone Options Free
What we compare
Your comparison can be built around users, locations, call volume, current phone bill, required features and existing business tools.
Your phone system should scale with your organization.
User count is only one part of the design. Call volume, departments, locations, integrations and customer workflows matter too.
Simple Cloud Phone
Designed for smaller teams that mainly need professional business calling and mobile/desktop access.
- Business numbers
- Extensions
- Voicemail
- Auto attendant
- Mobile app
Managed Communication
Designed for organizations adding departments, locations, call queues and business integrations.
- Call queues
- Advanced routing
- Business SMS
- CRM integrations
- Analytics
Multi-Site Communication
Designed for larger environments with complex routing, administration, integrations and communication requirements.
- Multi-location administration
- Advanced call flows
- SSO / security options
- Advanced analytics
- Custom integrations
Move from an old phone system without guessing.
A phone migration involves more than buying licenses. Numbers, users, extensions, call flows, devices and business hours all need to be considered.
Audit
Review your current phone system, users, numbers and monthly cost.
Requirements
Identify departments, call flows, integrations and required features.
Compare
Evaluate available UCaaS platforms and commercial options.
Configure
Plan numbers, users, extensions, routing and devices.
Go Live
Coordinate number porting, deployment and transition.
Questions businesses ask before switching.
What is UCaaS?
UCaaS stands for Unified Communications as a Service. It combines cloud-based communication capabilities such as voice, messaging, meetings and collaboration into a hosted platform.
Is UCaaS the same as VoIP?
VoIP describes voice communication over an IP network. UCaaS is broader and can include voice plus messaging, meetings, collaboration, analytics and integrations.
Can employees use a cloud phone from home?
Yes. Most modern UCaaS platforms provide supported desktop, mobile and browser applications so employees can use their business identity remotely.
Can I keep my existing business number?
In many cases, existing numbers can be ported to a new provider. Portability depends on the number, current carrier, destination provider and applicable porting requirements.
Do I need desk phones with UCaaS?
Not necessarily. Many platforms support desktop and mobile applications. Compatible desk phones can also be used where physical handsets are preferred.
Can UCaaS handle multiple business locations?
Yes. Many platforms support multiple sites, locations, numbers, extensions and centralized administration. Exact capabilities depend on the platform and plan.
Can UCaaS provide call queues?
Yes. Call queues are a common UCaaS capability, although queue features and advanced routing options vary by provider and plan.
Can UCaaS record calls?
Many platforms provide call recording, but availability, storage, controls and compliance features vary by provider.
Can UCaaS connect with CRM software?
Many UCaaS platforms offer integrations with CRM and productivity applications. The exact integration set depends on the provider and subscription level.
How much does a cloud phone system cost?
Public business phone pricing commonly uses per-user/per-month pricing, but the actual total depends on users, plans, calling, numbers, hardware, contract terms and add-ons.
Can DriveTech compare my current phone bill?
Yes. Your existing bill can help identify current users, numbers, recurring charges, services and other requirements before comparing alternative platforms.
Is the DriveTech comparison free?
DriveTech offers a free, no-obligation consultation and platform comparison. Final provider pricing and commercial terms are determined by the applicable provider.
Find a Cloud Phone System That Fits Your Business.
Tell DriveTech how your team communicates, what you're using today, how many users and locations you have, and what you want to improve. We'll help you compare the available cloud communication options.