Stop Fighting IT Problems. Start Running Your Business.
Your employees need working computers, reliable Wi-Fi, secure access, responsive support, protected data and technology that doesn't constantly get in the way.DriveTech helps businesses evaluate Managed IT, helpdesk, endpoint management, network management, cloud, Microsoft 365, cybersecurity, backup and disaster recovery options — then compare the solutions available for their environment.
How much of this sounds like your business?
IT Shouldn't Be The Reason Your Business Slows Down.
Managed IT is valuable when it removes technology friction, gives employees somewhere to go when things break, and creates a proactive plan instead of waiting for the next emergency.
Computers Are Slow
Employees lose productive time because devices are overloaded, outdated, poorly maintained or unmanaged.
No Reliable IT Helpdesk
Employees don't know who to contact, tickets disappear and simple problems become long interruptions.
Network & Wi-Fi Issues
Slow wireless, outages, poor coverage and configuration issues can affect the entire workforce.
Everything Is Reactive
The IT team only discovers problems after employees start complaining.
Devices Aren't Managed
Businesses may not have consistent visibility into hardware, software, patches and device health.
Microsoft 365 Is Growing
Users, licenses, identities, devices, email and security policies become difficult to manage manually.
Security Is Unclear
Antivirus alone may not address identity, email, endpoint, network, cloud and access risks.
Backup Is Uncertain
Having backup software is different from having a tested recovery strategy.
Outages Keep Hurting
A network, server, cloud or endpoint failure can interrupt operations and customer service.
Remote Employees
Home workers and mobile employees need secure access and consistent technology support.
Multiple Locations
Branch offices create additional networking, device, security and support requirements.
IT Costs Are Confusing
Businesses may pay for overlapping tools, licenses, support and technology without a clear strategy.
See Your Problem.
See How Managed IT Fixes It.
The point of managed IT isn't simply outsourcing a helpdesk. It's creating a technology environment that is monitored, maintained, secured and supported.
“My employees keep calling me for IT problems.”
Owners and managers become the unofficial IT department.
- Constant interruptions
- No structured ticketing
- No escalation process
- Repeated problems
Managed Helpdesk + Remote Support
Employees have a defined support channel while management gets a structured way to track and resolve technology issues.
- Helpdesk
- Ticket management
- Remote troubleshooting
- Escalation
“We only know about problems after something breaks.”
The environment is reactive instead of proactive.
- No device monitoring
- No proactive alerts
- Patch problems
- Recurring failures
RMM + Monitoring + Maintenance
Supported devices can be monitored for health, performance, patch status and other relevant conditions.
- Remote monitoring
- Patch management
- Alerts
- Preventive maintenance
“Our network keeps going down.”
Internet, Wi-Fi, firewall and switching problems affect employees and operations.
- Slow Wi-Fi
- Network congestion
- Firewall problems
- No visibility
Managed Network + Firewall + Wi-Fi
Evaluate network architecture, monitoring, firewall, wireless coverage and connectivity resilience.
- Network monitoring
- Firewall management
- Managed Wi-Fi
- Connectivity planning
“We don't know if our data can actually be recovered.”
Backup exists, but nobody is confident about recovery.
- Untested backups
- Long recovery times
- Ransomware risk
- Missing retention plan
Backup + BCDR + Disaster Recovery
Build recovery around critical applications, data, acceptable downtime and recovery requirements.
- Backup monitoring
- Recovery planning
- Retention strategy
- Recovery testing
“Remote employees are hard to manage securely.”
Home networks, personal devices and remote access introduce additional management requirements.
- Unmanaged endpoints
- Remote access risks
- Identity problems
- Inconsistent devices
Endpoint + Identity + Secure Remote Access
Combine endpoint management, identity controls, MFA and appropriate remote-access architecture.
- Endpoint management
- MFA
- Identity controls
- Secure access
“Our IT tools don't work together.”
Multiple dashboards, licenses and vendors create complexity.
- Tool sprawl
- Duplicate licenses
- Multiple vendors
- Unclear ownership
IT Strategy + Vendor Comparison
Map the technology environment first, then compare the relevant services and providers.
- Technology assessment
- Vendor comparison
- License review
- Roadmap
Managed IT Is More Than A Helpdesk.
A managed IT service can combine people, processes and technology to proactively monitor, maintain, secure and support a business technology environment.
Instead of waiting for technology to fail, manage it before it becomes a business problem.
Depending on the provider and scope, Managed IT can include helpdesk support, endpoint management, monitoring, patching, network management, firewall management, cloud management, Microsoft 365 administration, backup, cybersecurity, documentation, vendor coordination and strategic IT planning.
One Managed IT Strategy. Multiple Technology Layers.
Not every business needs every service. The right combination depends on your users, locations, applications, risk profile, existing IT team and business goals.
Managed Helpdesk
Central support for employee technology problems, incidents, access issues and troubleshooting.
IT Support →Endpoint Management
Monitor and manage supported workstations, laptops and servers.
Endpoint Management →Remote Monitoring
Proactive monitoring, alerts, patching, maintenance and remote management capabilities.
RMM →Managed Network
Monitoring and management of network infrastructure and connectivity environments.
Network Management →Managed Firewall
Management of next-generation firewall and security policies based on the selected solution.
Firewall Management →Managed Wi-Fi
Business wireless planning, management, monitoring and troubleshooting.
Managed Wi-Fi →Microsoft 365 Management
User, identity, endpoint, application and security management around supported Microsoft environments.
Microsoft 365 →Cloud Management
Support and management for cloud applications, infrastructure and distributed environments.
Cloud IT →Managed Cybersecurity
Endpoint, identity, email, network, cloud and security monitoring options.
Cybersecurity →Managed Backup
Backup monitoring, protection, retention and recovery capabilities.
Backup →Disaster Recovery
Recovery planning designed around critical workloads and business continuity requirements.
Disaster Recovery →Managed SD-WAN
Centralized connectivity and policy management for distributed business locations.
SD-WAN →From The Employee's Laptop To The Business Network.
Helpdesk & IT Support
Give employees a clear support channel instead of making management handle every technology problem.
- Ticketing
- Remote troubleshooting
- Password & access support
- Application support
- Escalation
- Employee onboarding
Endpoint Management
Keep supported workstations, laptops and servers visible, maintained and monitored.
- Hardware inventory
- Software inventory
- Patch management
- Performance monitoring
- Remote management
- Maintenance
Monitoring & RMM
Proactive monitoring can identify supported device conditions before users experience a larger problem.
- Availability
- CPU & memory
- Disk capacity
- Event monitoring
- Patch status
- Alerts
Network Management
Build visibility into the infrastructure employees depend on every day.
- Switching
- Wireless
- Routing
- Firewall
- Internet connectivity
- Network monitoring
Cloud & Microsoft 365
Manage users, applications, identity and supported cloud environments.
- Microsoft 365
- Azure
- Identity
- User administration
- Cloud applications
- License management
Security Management
Add security layers around users, endpoints, email, network and cloud environments.
- Endpoint security
- MFA
- Email security
- Firewall
- Identity
- Security monitoring
Backup & BCDR
Protect critical workloads and prepare for recovery after data loss or technology disruption.
- Cloud backup
- Endpoint backup
- Server backup
- Retention
- Recovery
- DR planning
IT Strategy
Turn technology spending into a structured roadmap connected to business requirements.
- Technology roadmap
- Lifecycle planning
- Vendor management
- Budget planning
- Project planning
- IT assessments
Remote Workforce
Support employees working from homes, branch offices, customer sites and mobile locations.
- Remote support
- Endpoint management
- Secure access
- Identity
- Mobile workforce
- Cloud applications
Your IT Environment Is Connected. Your Management Should Be Too.
Endpoint, network, cloud, security and connectivity decisions affect each other. Managed IT should look at the environment as a system.
Network & Connectivity
Support the infrastructure employees and applications depend on.
Cloud & Applications
Keep cloud systems, productivity applications and users aligned with the business environment.
Keeping IT Running Is Only Half The Job.
Modern managed IT should also account for the security of users, devices, identities, networks, applications and data.
Identity & MFA
Protect accounts with appropriate authentication and access controls.
Endpoint Security
Protect supported endpoints against malware, suspicious activity and other threats.
Email Security
Reduce exposure to phishing, malicious links, attachments and impersonation.
Network Security
Secure the network users and applications depend on.
Managed Detection
Evaluate monitoring and response options for businesses that need additional security visibility.
Cloud Security
Protect cloud applications, workloads, identities and data.
Backup Is Not The Goal. Getting Your Business Back Is.
A proper business continuity strategy considers what must be protected, how quickly it must be restored, where recovery happens and how the process is tested.
Endpoint Backup
Protect supported workstations and endpoint data.
Server Backup
Protect critical server workloads and data.
Cloud Backup
Consider protection for supported cloud and SaaS environments.
Disaster Recovery
Design recovery around business impact, downtime and application requirements.
You Don't Have To Figure Out The IT Market Yourself.
DriveTech can help compare relevant managed IT providers, cybersecurity platforms, cloud technologies, network solutions, backup providers and specialized services based on your actual requirements.
Managed IT / MSP Platforms & Providers
Cybersecurity & Endpoint
Identity & Access
Backup, BCDR & Data Protection
Cloud & Infrastructure
Business Hardware & Infrastructure
You Get The Advisor. We Bring The Technology Ecosystem.
DriveTech works with technology partners and supplier ecosystems to help businesses evaluate and source the services that fit their requirements.
TPx Managed IT & Technology Services
TPx's current portfolio includes managed services across endpoints, firewalls, backups, Microsoft 365, SD-WAN, managed network services, cybersecurity, managed Wi-Fi, cloud and connectivity.
Broader Technology Supplier Ecosystem
DriveTech can leverage its advisor relationship and supplier ecosystem when evaluating broader business technology requirements, including managed IT, networking, cloud, cybersecurity, connectivity, communications and related services.
You don't have to call multiple vendors, explain the same environment repeatedly and try to understand every technology category yourself. DriveTech can start with the requirement, identify relevant options, compare them and help coordinate the next step.
Before You Buy Another IT Service, Let Us Look At The Problem.
You don't need to know whether you need an MSP, RMM, cybersecurity platform, firewall, backup service, Microsoft 365 management or a new network.Tell us what is going wrong and what your business needs. We'll help you understand the available paths.
From IT Problem To Managed Technology Plan.
We don't start with “Which product do you want?” We start with “What is your business trying to fix?”
Discovery
Understand users, locations, applications and business goals.
IT Checkup
Identify support, infrastructure, security and management gaps.
Requirements
Define what the business actually needs from managed IT.
Provider Search
Identify relevant managed service and technology options.
Comparison
Compare service scope, technology, commercial structure and fit.
Implementation
Coordinate the selected solution and transition into service.
Managed IT Should Scale With Your Business.
Small Business
Build reliable IT without hiring an entire internal department.
- Helpdesk
- Endpoint management
- Microsoft 365
- Security
- Backup
- Network support
Growing Business
Create repeatable processes as employees and technology grow.
- Managed IT
- RMM
- Cloud
- Identity
- Security monitoring
- Technology roadmap
Multi-Location
Centralize management across branches and remote employees.
- Network management
- SD-WAN
- Managed Wi-Fi
- Firewall
- Remote support
- Centralized security
Enterprise
Coordinate complex IT, security, cloud and infrastructure needs.
- Co-managed IT
- Security operations
- Cloud infrastructure
- Zero Trust
- Compliance
- Strategic IT
Technology Problems Look Different In Every Industry.
Restaurants
POS connectivity, Wi-Fi, payment environments, cameras, guest networks and business continuity.
Retail
POS, inventory, stores, wireless, security systems and distributed locations.
Healthcare
Secure access, endpoint management, data protection and applicable compliance requirements.
Professional Services
Cloud applications, remote work, secure access, collaboration and customer data.
Logistics
Distributed users, mobile employees, dispatch, connectivity and operational continuity.
Warehouses
Wireless coverage, scanners, devices, cameras, connectivity and operational systems.
Hotels & Hospitality
Guest Wi-Fi, staff systems, communications, cameras, property technology and network security.
Multi-Location Businesses
Centralized support, networking, cloud, security and technology management across branches.
Questions Businesses Ask Before Choosing Managed IT.
What are Managed IT Services?
Managed IT Services are ongoing technology services provided under an agreed scope. Depending on the provider, they can include helpdesk, endpoint management, monitoring, patching, network management, cloud services, cybersecurity, backup, disaster recovery and strategic IT support.
What is an MSP?
MSP means Managed Service Provider. An MSP provides ongoing management and support for some or all of a customer's IT environment according to an agreed service scope.
Is Managed IT the same as IT support?
Not necessarily. IT support generally focuses on resolving user problems. Managed IT can include support plus proactive monitoring, maintenance, endpoint management, security, backup, network management and strategic services.
Do I need an MSP if I already have an IT employee?
Not necessarily. Some organizations use fully managed IT, some use internal IT, and others use a co-managed model where an MSP supplements internal staff with helpdesk, security, monitoring, specialized engineering or project support.
What does a Managed IT provider usually manage?
Depending on scope, a provider may manage endpoints, servers, network equipment, firewalls, Wi-Fi, cloud applications, Microsoft 365, identity, backup, security tools and employee support.
What is RMM?
RMM stands for Remote Monitoring and Management. It allows managed service teams to monitor supported devices, receive alerts, perform remote management and carry out maintenance activities such as patching depending on the platform.
Can Managed IT support remote employees?
Yes. Managed IT can include remote helpdesk, endpoint management, identity management, secure remote access, cloud application support and other services designed for distributed workforces.
Can Managed IT include cybersecurity?
It can. Some providers include cybersecurity within their managed service packages while others offer security as separate services. Capabilities may include endpoint protection, email security, MFA, identity, firewall, monitoring, MDR, SIEM and other controls.
Can Managed IT include Microsoft 365?
Yes. Depending on the provider, Microsoft 365 management can include user administration, licensing, identity, endpoint management, security configuration and support for supported Microsoft services.
Does Managed IT include backup?
Many managed IT providers offer backup and business continuity services, but scope varies. Backup should be evaluated around the applications and data that must be protected and the recovery objectives of the business.
What is co-managed IT?
Co-managed IT is a model where an internal IT team and an external managed service provider share responsibilities. The external provider may add helpdesk capacity, monitoring, cybersecurity, specialized engineering or project support.
How much does Managed IT cost?
Pricing varies based on users, devices, servers, locations, service scope, security requirements, support coverage, infrastructure and the selected provider. A meaningful comparison requires understanding the actual environment rather than using one generic price.
Can DriveTech compare Managed IT providers?
Yes. DriveTech can help identify the business requirements, review relevant managed IT options, compare service scope and coordinate the next step with applicable providers.
Does DriveTech charge for the initial IT comparison?
DriveTech offers an initial no-obligation discussion and comparison/checkup process at no cost. Any managed service, product, implementation or recurring provider charges depend on the solution ultimately selected.
Can DriveTech help if I don't know which provider I need?
Yes. You do not need to know whether you need an MSP, RMM, managed firewall, backup provider, cybersecurity service or cloud management platform before contacting DriveTech. Start with the business problem and requirements.
Can TPx be considered for Managed IT?
TPx currently offers managed services across areas including endpoint management, firewalls, backup, Microsoft 365, SD-WAN, managed networks and security-related services. Actual availability and scope depend on the customer environment and service selected.
Tell Us What's Wrong. We'll Help You Figure Out What To Do Next.
No need to research dozens of IT companies first. Start with a free conversation about your users, devices, network, cloud, security and business problems.
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