Turn Microsoft Teams Into Your Business Phone System.
Already using Microsoft Teams? You may not need another phone platform. Teams Phone can add business calling, phone numbers, call queues, auto attendants, voicemail, transfers, mobile calling and PSTN connectivity to the Teams experience your employees already know.
Your business may be paying for more phone complexity than it needs.
Your Phone System Shouldn't Create More Work.
Business calling becomes complicated when phone numbers, users, routing, devices, carriers and Microsoft 365 are managed as separate systems.
Calls Go to the Wrong Person
Customers shouldn't have to guess which department, employee or extension can help them. Call queues and auto attendants can organize inbound calling around your business.
Transfers Are a Mess
Modern business calling needs transfers, forwarding, simultaneous ringing, voicemail and flexible call handling.
Employees Live in Multiple Apps
Teams Phone brings calling into the same Microsoft environment employees already use for collaboration and meetings.
Office & Remote Teams Don't Match
A modern phone system should support office users, remote employees, mobile workers and distributed teams.
Administration Takes Too Much Time
Adding users, changing numbers, configuring call flows and managing phone infrastructure shouldn't require a complicated hardware project.
You Don't Know What You're Actually Paying For
Licenses, calling plans, numbers, devices and carrier services can create a confusing monthly bill. We help break the requirements apart before comparison.
What Teams Phone Can Change.
The objective isn't simply to buy a phone license. It's to build a calling environment around how your business actually operates.
Microsoft Teams, But With a Real Business Phone System.
Microsoft Teams Phone adds cloud-based phone-system capabilities to Microsoft Teams.
That can include business calling, phone numbers, PSTN connectivity, call transfers, voicemail, call queues, auto attendants and other business calling features.
The exact setup depends on your Microsoft licensing, location, phone-number requirements and PSTN strategy.
Think of the architecture like this:
More Than Just Making Phone Calls.
Teams Phone includes a broad set of calling and administration capabilities designed for modern organizations.
Business Calling
Make and receive business calls through the Teams environment.
Business Numbers
Connect phone numbers through supported PSTN options.
Call Transfers
Transfer and manage calls across users and supported devices.
Voicemail
Cloud voicemail capabilities for business users.
Auto Attendants
Direct callers to the appropriate department or person.
Call Queues
Organize inbound customer calls across teams and departments.
Mobile Calling
Support mobile-first workflows through Teams Phone capabilities.
AI & Insights
Microsoft documents AI-generated summaries, insights and calling enhancements.
Security
Microsoft provides security and compliance capabilities across Teams calling.
Call Quality Dashboard
Use Microsoft tools to analyze calling quality and network conditions.
Emergency Calling
Support emergency calling requirements according to market and configuration.
Contact Center Integration
Extend Teams Phone with supported contact-center solutions.
How Will Your Teams Users Connect To The Phone Network?
Teams Phone is the phone-system layer. Your organization still needs a suitable PSTN connectivity strategy for external telephone calling.
Calling Plans
Microsoft acts as the PSTN carrier. This can simplify deployment when the relevant Calling Plan is available for your market.
Operator Connect
Connect Teams Phone with participating telecom operators while managing users and phone numbers through the Microsoft Teams environment.
Teams Phone Mobile
Designed for mobile-first employees who want a company mobile identity integrated with Teams calling.
Direct Routing
Connect your own PSTN carrier through supported Session Border Controller infrastructure for more flexible telephony architectures.
Start With The License. Then Build The Calling Model.
Microsoft's current US pricing provides several Teams Phone configurations. Your final business cost can also depend on Microsoft licensing, calling requirements, numbers, devices, PSTN connectivity and deployment.
Teams Phone Standard
Pay-As-You-Go
Domestic Calling
Domestic + International
Before You Order Teams Phone, Let's Work Out What You Actually Need.
Two businesses can both use Microsoft Teams and still need very different phone architectures.
Where Teams Phone Can Fit.
The right configuration depends on the way your people, customers and locations communicate.
Traditional Office Teams
Connect employees to a centralized business phone environment while keeping collaboration in Teams.
Distributed Employees
Support employees who work from home or different locations without depending on a physical desk phone.
Multiple Offices
Build a calling architecture around departments, locations, users and shared business numbers.
Customer-Facing Teams
Route customer calls to the appropriate teams, departments or locations.
Customer Support Teams
Use call queues, routing and Teams calling capabilities to organize inbound communications.
Field & Mobile Teams
Evaluate Teams Phone Mobile and other supported architectures for mobile-first organizations.
You Don't Need To Become A Telecom Expert.
Microsoft Teams Phone has multiple licensing, PSTN and deployment paths.
DriveTech helps businesses understand those choices, compare available options and structure the solution around users, locations, calling requirements and budget.
Talk To DriveTech →From “We Need A Phone System” To A Clear Plan.
Tell Us What You Have
Current phone system, Teams environment, users, locations and business requirements.
We Review
We identify the important licensing, calling and PSTN requirements.
Compare Options
We help you evaluate available architectures, pricing and implementation considerations.
Move Forward
If the solution makes sense for your organization, we help coordinate the next step.
Microsoft Teams Phone FAQ
What is Microsoft Teams Phone?
Microsoft Teams Phone is Microsoft's cloud-based phone-system capability for Teams. It adds business calling functionality and can connect to the PSTN through supported connectivity options.
Can Teams make normal business phone calls?
Yes. To make and receive calls to external telephone numbers, the organization needs an appropriate PSTN connectivity option such as Microsoft Calling Plans, Operator Connect, Teams Phone Mobile or Direct Routing.
Do I need Microsoft Teams separately?
Microsoft's current Teams Phone Standard pricing states that a separate Microsoft Teams license is required. Exact licensing depends on the Microsoft plan already owned by your organization.
What is the difference between Calling Plans and Operator Connect?
With Microsoft Calling Plans, Microsoft provides the PSTN calling service. Operator Connect connects Teams Phone with participating telecommunications operators. The right choice depends on your numbers, locations, requirements and operator availability.
What is Direct Routing?
Direct Routing allows an organization to connect its own PSTN carrier to Teams Phone through supported Session Border Controller infrastructure. It can be useful for organizations with specific telephony or infrastructure requirements.
Can I keep my existing business phone numbers?
Number portability and availability depend on the country, number type, carrier and migration circumstances. The appropriate porting process should be confirmed before deployment.
Can remote employees use Teams Phone?
Teams Phone is designed to support calling across supported devices and locations. The exact experience depends on the organization's configuration, licensing, network and devices.
Can Teams Phone replace an old PBX?
Teams Phone can provide cloud-based PBX functionality and may be used as part of a migration away from traditional phone systems. The migration requirements depend on your existing PBX, numbers, call flows, devices and PSTN setup.
Can DriveTech help compare the options?
Yes. DriveTech can review your business requirements, existing environment and calling needs and help you compare available options before you move forward.
Your Business Already Uses Teams. Why Not Find Out What It Can Do As Your Phone System?
Tell us how many users you have, where your business operates, what phone system you're using today and what you want to change. We'll help you understand the available Teams Phone options.
Microsoft Teams and Microsoft Teams Phone are products and trademarks of Microsoft. DriveTech is an independent technology advisor and is not Microsoft. Pricing, product availability, calling-plan availability, licensing requirements, taxes, terms and features may vary by country, market, subscription and customer configuration. Published pricing shown above is based on Microsoft's current US pricing and should be verified before purchase.